Refund Policy

Refund Process for Failed & Returned Order: -

VOXPAY agrees & follow the RBI Policy, which says that the agreements between PAs, merchants, acquiring banks, and all other stakeholders shall clearly delineate the roles and responsibilities of the involved parties in sorting/handling complaints, refund / failed transactions, return policy, customer grievance redressal (including turnaround time for resolving queries), dispute resolution mechanism, reconciliation, etc.

VOXPAY agrees & follow a Board-approved policy for disposal of complaints/dispute resolution mechanism/timelines for processing refunds, etc., in such a manner that the RBI instructions on Turn Around Time (TAT) for resolution of failed transactions issued vide DPSS.CO.PD NO.629/02.01.14/2019-20 DATED September 20, 2019.

A transactions which have failed for any reason directly attributable to VOXPAY and VOXPAY has received corresponding confirmation from the payment gateway, will be automatically refunded to User's bank account or wallet within 0-7 working days from the date of transaction and a confirmation mail will be sent to User's email id registered with VOXPAY.